About the job

Job Description

  • Advocate for users in a fast-paced, corporate climate, foster a shared understanding of the user-centric intersection between design, business and engineering.
  • Prioritise projects based on business impact, user needs, duration and complexity.
  • Develop well-crafted research plans with clear research objectives including usability research screeners and discussion guides.
  • Collaborate with peers in other design teams and contribute to the global design/research community.
  • Recruit targeted end-users for specific research studies and moderate one-on-one usability sessions.
  • Help develop and implement quantitative surveys.
  • Conduct stakeholder workshops and interviews.
  • Extract insights about user behaviors from our data tools.
  • Translate user insights into actionable recommendations for the product team.
  • Craft personas and “other information” (e.g. journey maps) to communicate insights across the product, design and development teams.
  • Present design research findings to the larger team in a clear and organized report.
  • Work closely with the product teams to identify and optimise research objectives.
  • Establish and implement an overall research strategy across departements and groups.

Minimum Qualifications

  • Proven experience with research design utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys.
  • Relevant product research experience, either in an end-to-end, usability, or generative setting.
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Experienced problem solver and thrives in a fast-paced environment.
  • Highly detail-oriented, with a drive for perfection.
  • Great communication and presentation skills.
  • Have working knowledge of accessibility guidelines and best practices is a big plus.

About PT Bank Mandiri (Persero) Tbk

Bank Mandiri was established on 2 October 1998, as part of the bank restructuring program of the Government of Indonesia. In July 1999, four state-owned banks - Bank Bumi Daya, Bank Dagang Negara, Bank Exim and Bapindo - were amalgamated into Bank Mandiri. The history of these four banks can be traced back to over 140 years, and together they had contributed to the beginning of the Indonesian banking sector.

We are continuously seeking mutually beneficial business opportunities that create synergies, building alliances and strengthening our supporting businesses with and through our subsidiaries, notably Mandiri Sekuritas in investment banking, AXA Mandiri Financial Services in insurance, Bank Syariah Mandiri in Sharia banking, Bank Sinar Harapan Bali in micro banking, and Mandiri Tunas Finance in multi-finance. In 2011, Bank Mandiri acquired Mandiri AXA General Insurance (MAGI), a joint-venture between Bank Mandiri and AXA Societe Anonyme, to strengthen Bank Mandiri's penetration into the general insurance business. With various subsidiaries that support our businesses, we have further strengthened our position as a prominent financial holdings institution in Indonesia.