Lowongan Kerja Guest Service Host (Bali)

Hyatt Regency Bali, a delightful beachfront hotel in Sanur built on nine hectares of lush tropical gardens. The beachfront resort is elegantly designed with a modern Balinese touch and overlooks the Indian Ocean.

We would like to invite you, to join us as Hyatt Regency Bali associates, In our journey to provide our guests with immersive Sanur village experiences. Our values – Empathy, Integrity, Respect, Inclusion, Experimental, and Wellbeing – are our guiding principles and shaped our culture.

As Guest Service Host Team Leader you will be responsible to ensure the smooth and efficient running of the Guest Service Host within the Rooms Division.

Main Duties :

·      Ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times

·      Ensure that Front Office employees provide excellent service to internal customers as appropriate

·      Ensure that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information

·      Assist to implement consistent guest recognition programmes and maintain a relevant guest history database

·      Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

·      Personally and frequently verify that guests are receiving the best possible service during check-in and check-out

·      Ensure that the area is managed well by the respective team and deliver the brand promise

·      Maintain positive guest and colleague interactions with good working relationships

·      Ensure that guest history records are accurately maintained and all repeat guests are pre-registered

·      Coordinate VIP movements with relevant Departments as advised