Overview

About the job

Four Seasons Resort Bali at Jimbaran Bay is looking for Guest Experience Manager.

Basic Purpose

Seek out opportunities for guest-centric experiences in all outlets of the resort and assists resort’s outlets in putting processes in place to ensure that these opportunities are executed by all employees.

Essential Functions

  • Seeks out opportunities for guest-centric experiences in all outlets of the resort.
  • Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
  • Measures results (challenges, successes, etc.) and communicate with supporting Ops team.
  • Oversee and implement Resort Guest Experience initiatives and ideas that come from Innovation session.
  • Experience Assistant:
  • Identify all experience assistant guests. Place courtesy call when necessary.
  • Look for new / innovative ways to provide anticipatory services on day to day services.
  • Coordinate among all departments for seamless execution of services
  • Coordinate correspondence with guests pre stay. Send post-stay emails for guests whom we engaged with.
  • Communicate successes to the resort in an effort to keep intensity and focus high.
  • Pre-arrival & Planning
  • When necessary, google guests profiles, photos and other important information. Create, update golden profile and share SMYKM with concerned departments.
  • Check and make sure that amenities and card are arranged for special attention guests.
  • Adjust schedules to make sure special attention guests have meet and greet upon arrival.
  • Special room assignment or request.
  • Identify potential guests for the special room assignment or request.
  • Develop new service/product offerings to increase the perceived value.
  • Identify potential upsell guests to a higher category.
  • Communicate successes to the resort in an effort to keep intensity and focus high.
  • Monitor curbside check in completed by RAM & GSO team to achieve seamless arrival experience for our guests. Communicate successes to the resort in an effort to keep intensity and focus high.
  • Work with Guest Experience Managers on a Global Level to learn from each other’s successes and failures to develop a consistent product company wide. 9. Supervises the activities of the supporting Ops Team in order to ensure meeting guest expectations.
  • Influence and inspire team members to achieve culture standards & core standards delivering seamless guest experience.
  • Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area.

Only short-listed candidates will be notified.

Applied for Indonesian National only.

Having additional language will be an additional advantage.

We look forward to receiving your application!

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

About Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating 126 hotels and resorts, and 51 residential properties in major city centres and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveller reviews and industry awards.

To learn more about our career opportunities, visit jobs.fourseasons.com.

For more information and reservations, visit fourseasons.com.

For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.