About the job
About The Role
We’ll cut to the chase and get to what makes this role exciting. Firstly, it’s a senior analyst role that is highly collaborative (think of it like a data consultant). Secondly, your work will directly impact the scope and growth of GoPay – Indonesia’s largest e-wallet service. More specifically, you’ll oversee GoPay’s data products, which consist of automated data dashboards, reports, alerts, and simulation tools. Working closely with the Product and Business teams, you’ll help address and resolve the platform’s critical issues and guide the direction for its next features. In our opinion, the coolest part of this role is your ability to own the future of this product, ensure its quality and longevity, and see the results of your efforts in people’s everyday lives.
What You Will Do
- Conduct general analysis on each new feature/product that has been released/ will be released
- Provide customer and merchant segmentation based on their personas
- Conduct deep analytical dives into understanding customer behaviors to guide business decisions
- Event performance analysis (i.e. cashback, promos, POI)
- Provide visualizations to track GoPay performance
- Data ETL (Extraction, Transform, and Load)
What You Will Need
- At least 5 years of experience as an analyst, or in the Business Intelligence or Data Science fields
- Advanced knowledge in all variants of SQL
- Proficient in ETL (extract, transform, load)
- Proficient in Metabase, Tableau, Bigquery, and Python
- Excellent analytical, communication, and presentation skills to share recommendations clearly and effectively
- Ability to work with team members on data science projects
- Strong contribution in database design and data architecture, data mining and analytics, data security and privacy, and data visualization
- Experience driving a project from inception to completion
About The Team
Our team likes to see ourselves as what blood is to the brain – constantly supplying the brain with oxygen so it can function properly. Our super team of 6 BI analysts supplies data and insights that fuel GoPay’s innovations and evolutions. How does one achieve this, you may ask? Through our data products (automated dashboards, reports, alerts, and simulation tools) and continuous collaboration with the folks in the business and product teams. We are in charge of creating foundational customer segmentations, designing automation processes for campaign tracking, and providing regular reports to the leadership team. Anything data-related within growth, digital inclusion, or risk and fraud for GoPay is what our team is concerned about✌🏽
But despite how hardworking we may seem, we do know how to have fun, too. As a matter of fact, we select someone from the team to become our ‘Minister of Entertainment’ each month. The honorary person then will decide what fun activities we can do together😋. This is especially an important tradition for us with WFH becoming more normalized. While we do miss our monthly outings/dinners, thank goodness for the invention of Slack and Zoom calls that keep us feeling close.
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune’s list of ‘Companies That Changed The World.’
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates – in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia’s GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly – available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
Gojek is Southeast Asia’s leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more. Gojek is founded on the principle of leveraging technology to remove life's daily frictions by connecting consumers to the best providers of goods and services in the market.
The company was first established in 2010 focusing on courier and motorcycle ride-hailing services, before launching its app in January 2015 in Indonesia. Since then, Gojek has grown to become the leading on-demand platform in Indonesia, with additional operations in Vietnam and Singapore. The Gojek platform now comprises over 2.5 million driver partners across the region. Gojek is part of the GoTo Group, the largest digital ecosystem in Indonesia, consisting of Gojek, Tokopedia and GoTo Financial.
Gojek is dedicated to solving the daily challenges faced by consumers, while improving the quality of life for millions of people across Southeast Asia, especially those in the informal sector and micro, small and medium enterprises (MSMEs).
The Gojek application is available for download via iOS and Android.
Gojek is affiliated to the GoTo Group companies, and all authentic jobs/open positions listed by Gojek can ONLY be accessed via our official channels -- Gojek on LinkedIn, Gojek Tech on LinkedIn, Gojek on Glassdoor, and https://www.gojek.io/careers. In case you are contacted by our Talent Acquisition team, please ensure that the communication is coming from a valid Gojek domain - *****@gojek.com. If you are contacted by any third party outside of the authenticated channels highlighted above, please write to us at email@example.com to validate the job/open position. This is to avoid any potential instances of fraud, and to ensure your safety and security during the job application process.