Overview

About the job

AMAN


At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

LOCATION


This position is located at our property Amanwana in Moyo Island, Indonesia.

Position Overview


Managing all aspects of the Camp to include F&B, Rooms, Engineering, Activities and Spa and to tend to the needs of all guests from arrival to departure.

Responsibilities

  • Leading the team and ensure them to live within Aman ambition, purpose, pillar & values
  • Ensure team member to be competent within core, leader (for leader), and technical competencies
  • Analyze team education need, deliver training and develop future potential leader; create successors for each position
  • Interview and selecting new team member in cooperation with Human Resources
  • Do yearly appraisal for each team member and meet each of them personally during the performance appraisal
  • Overseeing all resort operations to deliver an excellent guest experience while evaluating guest satisfaction and setting department targets and objectives
  • Ensure the smooth operations of all departments and maintain high levels of service according to the standards set for Amanwana
  • Supervises the overall activities of Front Office, Housekeeping, Food & beverage, Security, Engineering, Human Resources, Accounting
  • Monitors the employees of these operations to ensure guests receive prompt, cordial attention, and personal recognition
  • Be engaged with all departments daily providing leadership and assistance to optimize operational efficiency
  • Handles post-stay survey including responses
  • Ensure team members comply with hotel security, fire regulations and all health and safety legislation
  • Works with Human Resources on manpower planning, recruitment, and disciplinary procedures
  • Implement a daily and monthly checklist for all departments.
  • Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications
  • Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility
  • Monitors and controls the inventories for operating equipment and supplies

Qualifications

  • Indonesian citizen only (NO EXPAT)
  • Readiness to live on the island in remote area
  • International experience in leisure market hotels and full-service luxury resorts in similar position required
  • Have proven leadership qualities and worked with a diverse team of up to 25-30 people
  • Well-versed and hands-on in both Front Office and Housekeeping and Rooms Division
  • Work within a team environment yet be self-motivated to seek opportunities that need fine-tuning
  • People developer
  • Financial understanding of P&L and budget
  • Exemplary guest-service interactions
  • Dive Master or Dive Instructors preferred
  • First Aid and Life Guard skills required
  • Excellent working knowledge of Microsoft suite of products, Opera (hotel system)
  • Servant leadership management style

About Aman Resorts

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Acting like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.