Overview
About the job
Job Description
- Identify keywords based on finding item
- Allocate task to agent
- Build an effective team communication
- Manage and mitigate any potential issue
Requirements
- Strong analytical, problem solving, and task management skills
- Excellent leadership skill in a fast-paced and dynamic environment
- Strong attention to detail with the ability to quickly adapt to new changes
- Hands-on experience in product knowledge
- Good verbal and written communication skills
- Thorough over a great deal of data
- Proactive and initiative work ethics with eagerness to learn
- Proficient in operating Ms. Excel (IF, PIVOT, VLOOKUP, etc)
- Ability to develop a good report and presentation
- Familiar with REGEX (Regular Expression) will be an advantage
- Willing to be placed in Solo