About the job

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Join us as we drive the future of e-commerce here at TikTok.

Roles & Responsibilities:

– Acquire and incubate brands, principals and big merchants that contribute large GMV share

– Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality

– Discover new collaborative opportunity fit into merchants’ short-term and long-term development plan and build JBPs

– Maintain service quality provided by seller – low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction

– Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools


– Minimum Bachelor’s degree or above

– 5 years’ experience in e-commerce; direct experience in relevant categories preferred

– Excellent interpersonal and negotiation skills

– Attention to detail, affinity with numbers, logical and problem-solving skill

– Strong connections with brands and big sellers are preferred

– A good team player, fast learner, and open to changes

– Proficient in Excel and Powerpoint

– Proficiencies in English and local Indonesian languages are compulsory. The ability to communicate in Mandarin will be a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About Tiktok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy. The platform is a home for creative expression through videos that create a genuine, inspiring, and joyful experience. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.