About the job

About The Role

As our Senior Account Executive for the Commerce Enablement team, you’ll take the wheel in scouting new business opportunities and managing existing relationships with our merchant partners in the Bali region. With full responsibility for the preservation and expansion of our merchant partner base in the area, you’ll focus a majority of your time engaging with key merchant partners, understanding their concerns and experiences in the field, and resolving any related issues to prevent churn. With your sales and customer service capabilities, you’ll balance customer orientation with a results-driven approach that’ll foster a long-term, mutually beneficial relationship with our merchant partners, keeping them happy and excited about our products and services.

What You Will Do

  • Engage with our key merchant partners, answer their inquiries, and resolve their issues to prevent churn
  • Collect merchant partner feedback to improve customer experience
  • Understand merchant partner needs and conduct up-selling for premium features
  • Maintain and report on renewal and upselling results on a regular basis and suggest improvements
  • Conduct meetings with the Sales team to help preventing merchant partners from churning

What You Will Need

  • A Bachelor’s degree in Sales, Marketing, Communication, or a related field
  • Excellent communication skills in order to answer merchant partner inquiries and to collaborate with partners and colleagues of all levels
  • Excellent problem-solving skills in order to effectively address and provide solutions to merchant partner issues
  • Excellent verbal and written communication skills in English and Indonesian
  • A self-motivated attitude in order to independently conduct meetings around your region
  • An adaptable personality with the ability to thrive within a fast-paced environment and balance a heavy workload

About The Team

The Commerce Enablement team is a family of 120+ engineers based in Jakarta, Singapore, and India. We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.

Internally, we promote a culture of engineering excellence, learning, and guided career growth. We advocate sustainable engineering practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class engineers leading the way.

Our portfolio of products include merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products, as well as scaling up to an ever-growing user-base. To tackle these challenges, we have adopted event-driven architectural patterns in our engineering designs, as well as agile practices across all our day-to-day processes.

This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.


Gojek is Southeast Asia’s leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more. Gojek is founded on the principle of leveraging technology to remove life's daily frictions by connecting consumers to the best providers of goods and services in the market.

The company was first established in 2010 focusing on courier and motorcycle ride-hailing services, before launching its app in January 2015 in Indonesia. Since then, Gojek has grown to become the leading on-demand platform in Indonesia, with additional operations in Vietnam and Singapore. The Gojek platform now comprises over 2.5 million driver partners across the region. Gojek is part of the GoTo Group, the largest digital ecosystem in Indonesia, consisting of Gojek, Tokopedia and GoTo Financial.

Gojek is dedicated to solving the daily challenges faced by consumers, while improving the quality of life for millions of people across Southeast Asia, especially those in the informal sector and micro, small and medium enterprises (MSMEs).

The Gojek application is available for download via iOS and Android.